Campus Catering Has Launched New Ordering Software
Campus Catering is now utilizing a new online ordering system, known as CaterTrax. All Campus Catering and JMA Dome suites customers should place their catering orders via CaterTrax.
Place Catering orders online here.
To assist Catering customers with the transition to the new site, the Auxiliary Services training team has created several reference guides for new users with questions.
Anyone with questions about the CaterTrax program should reach out to Campus Catering at catering@syr.edu or 315.443.3605.
Start Planning Your Event Here
Step one: Review the catering event timeline (below) for more information about planning your event.
Step two: Review the Catering Services Policies.
Step three: Place your Catering order online here.
After Submitting Your Catering Order
Within two business days of your submittal, you will receive an email with an Orange Tracker ticket number, and your catering sales representative (CSR). The CSR will contact you to confirm the event information required to provide a proposal.
Eight business days before your event you will receive your initial proposal to review and edit.
Six business days before your event your CSR will confirm your event details including final count, final diagram, run of show/timeline, and special dietary needs. No further additions can be made after this date, but reductions can be made up to four days before the event.
Four business days before your event, contract must be signed and chartstring must be provided. Finalize scheduling for production, delivery, service, and any updates for room diagram, run of show/timeline, and special dietary needs.
Note: Billing adjustments may be requested up to seven business days after the event by contacting your CSR. A final bill will be delivered within 14 days.
After Your Event
If your event is a driver set-up or delivery event, Campus Catering will not be back to clean-up. It is the customer’s responsibility to clean-up after the event. Campus Catering is only responsible for clean-up for staffed events.
Remember: Per the University’s catering policy, Syracuse University Campus Catering is the only authorized catering service for Syracuse University, providing food and beverages in compliance with New York State law, the Onondaga County Health Department, and the Syracuse University Policy on Alcohol, Other Drugs, and Tobacco.