The Office Refreshment Program, operated by Servomation, is the University’s official snack, beverage, and coffee program. This service should be used by all University customers to order water, bulk orders of beverages and snacks, and coffee for hospitality needs, including for visitors, interview candidates, and tour groups.
Vending options are always available for individual beverage, food, and snack needs. Food and beverage machines are located in all residence halls and most academic buildings.
Self-Service Online Ordering: A Step-By-Step Guide
Visit cusecoffee.com to place your orders. The website utilizes the Syracuse University single sign-on (SSO), meaning that you will use your NetID and password to log in. You’ll need to set up payment via a University procard, which is the only form of payment that the website will accept.
- Navigate to cusecoffee.com.
- Click on MY ACCOUNT
- Click LOGIN. You will use your University NetID and password. (Note that generic office email accounts cannot be used, you will need to use an individual NetID and password).
- Select ACCOUNT DETAILS and fill out first and last name. Change the display name to something other than your email address. (We suggest your first and last name and department ex.: First Last Department)
- When ready to order, click on ORDERS and then click on GO SHOP
- Select from tiles displayed such as COFFEE and make selections. Click on the item you want and then click ADD TO CART
- When you are done ordering select CHECKOUT
- During checkout, you will be prompted to enter your shipping address. This will become your default address, which you can edit at any time while placing an order. You may also choose to ship the product to an alternate address.
- Enter your University credit card details and the confirm address is accurate; or edit your address as needed.
- Place order.
- When the order is placed, you will receive an email with the order details as well as visual confirmation on the screen that reads, “THANK YOU. YOUR ORDER HAS BEEN RECEIVED.”
Contact Information
All questions about orders and delivery can be directed to orders@servomation.com or 315.875.5265.
If your water or coffee equipment is in need of repair, contact Servomation at service@servomation.com or 315.875.5265. Once the equipment is ready for replacement, Servomation offers several new equipment options.
Additionally, Jenna DiGeorge from Servomation may be contacted directly at anytime at 315.875.5265 or via email at jdigeorge@servomation.com. Jenna will help manage online orders, payment, and questions related to products, equipment, or delivery times. Jenna and her team will also provide assistance to new customers as they register on the new website.